> For the complete documentation index, see [llms.txt](https://docs.husher.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.husher.io/documentation/help-and-support/support-and-community.md).

# Support & Community

Direct support channels for swap questions, bug reports, and feedback, with no ticketing system required

Husher keeps support direct and accessible. There is no traditional ticketing system and no account requirement to get help. Most common questions are already answered in the documentation. Check it first before contacting support.

{% hint style="danger" %}
**Security reminder:** Never share private keys, seed phrases, wallet access, or credentials. Official Husher support will never ask for these.
{% endhint %}

### Support channels

<table data-view="cards"><thead><tr><th></th><th></th></tr></thead><tbody><tr><td><strong>Website Chat</strong></td><td>A "Here to help" chat button powered by Zendesk may appear on <a href="https://husher.io/">husher.io</a> (typically in the bottom-right corner). Use for general questions, swap guidance, transaction clarification, initial troubleshooting, and feedback. Chat visibility may be conditional on region, device, or page interaction.</td></tr><tr><td><strong>Telegram Bot</strong></td><td><a href="https://t.me/HusherOfficialBot">@HusherOfficialBot</a> is the official Husher Telegram exchange bot. Use for performing swaps, checking swap status, and time-sensitive questions about an active swap. Support may be automated and escalated to a human only when required.</td></tr><tr><td><strong>Email Support</strong></td><td><a href="mailto:support@husher.io">support@husher.io</a> is best for failed or delayed swap reports, refund questions, bug reports, screenshots or attachments, and issues requiring written records or follow-up.</td></tr></tbody></table>

{% hint style="warning" %}
Never send funds, private keys, seed phrases, or wallet access to anyone claiming to be support. Official Husher channels will never ask for these. Avoid unofficial groups or accounts claiming to be "Husher support", as these are commonly scams.
{% endhint %}

### Expected response times

| Channel                 | Typical response time                                      |
| ----------------------- | ---------------------------------------------------------- |
| Website chat            | Minutes to a few hours (during active periods)             |
| Telegram (swap-related) | Near-real-time for execution status                        |
| Email                   | Typically 24 to 48 hours, often sooner depending on volume |

### What to include when emailing support

For the fastest resolution, include the following in your email:

* Input transaction hash (TXID)
* Deposit address used
* Approximate date and time of the swap
* Expected output wallet address(es)
* Error messages or screenshots (if available)

<details>

<summary>Bug report checklist</summary>

To report a technical issue such as a UI bug, quote error, or unexpected behavior, include:

* Exact steps to reproduce the issue
* Browser and device details (for web issues)
* Screenshots, recordings, or error messages if available

Submit via website chat (fastest) or email to <support@husher.io> for detailed logs or attachments. Clear, reproducible reports help issues get resolved faster.

</details>

<details>

<summary>Submitting feedback</summary>

Feature ideas and general feedback are welcome via:

* Website chat (mention "feedback")
* Email to <support@husher.io> with subject "Feedback"
* Public posts on X tagging [@HusherExchange](https://x.com/HusherExchange)

All feedback is reviewed and considered.

</details>

### Before contacting support

* Check the [FAQ](/documentation/help-and-support/general.md) and relevant documentation
* Have your TXID and deposit address ready
* Confirm you are using official channels only
* Use website chat for general support and clarification
* Use Telegram for active swap execution questions

### Official links (always verify)

| Channel                | Link                                                 |
| ---------------------- | ---------------------------------------------------- |
| Website                | [https://husher.io](https://husher.io/)              |
| Telegram execution bot | [@HusherOfficialBot](https://t.me/HusherOfficialBot) |
| X (Twitter)            | <https://x.com/HusherExchange>                       |
| Email support          | <support@husher.io>                                  |