Support & Community

Direct support channels for swap questions, bug reports, and feedback, with no ticketing system required

Husher keeps support direct and accessible. There is no traditional ticketing system and no account requirement to get help. Most common questions are already answered in the documentation. Check it first before contacting support.

Security reminder: Never share private keys, seed phrases, wallet access, or credentials. Official Husher support will never ask for these.

Support channels

Website Chat

A "Here to help" chat button powered by Zendesk may appear on husher.io (typically in the bottom-right corner). Use for general questions, swap guidance, transaction clarification, initial troubleshooting, and feedback. Chat visibility may be conditional on region, device, or page interaction.

Telegram Bot

@HusherOfficialBot is the official Husher Telegram exchange bot. Use for performing swaps, checking swap status, and time-sensitive questions about an active swap. Support may be automated and escalated to a human only when required.

Email Support

[e-mail] is best for failed or delayed swap reports, refund questions, bug reports, screenshots or attachments, and issues requiring written records or follow-up.

Never send funds, private keys, seed phrases, or wallet access to anyone claiming to be support. Official Husher channels will never ask for these. Avoid unofficial groups or accounts claiming to be "Husher support", as these are commonly scams.

Expected response times

Channel	Typical response time
Website chat	Minutes to a few hours (during active periods)
Telegram (swap-related)	Near-real-time for execution status
Email	Typically 24 to 48 hours, often sooner depending on volume

What to include when emailing support

For the fastest resolution, include the following in your email:

• Input transaction hash (TXID)

• Deposit address used

• Approximate date and time of the swap

• Expected output wallet address(es)

• Error messages or screenshots (if available)

Bug report checklist

To report a technical issue such as a UI bug, quote error, or unexpected behavior, include:

• Exact steps to reproduce the issue

• Browser and device details (for web issues)

• Screenshots, recordings, or error messages if available

Submit via website chat (fastest) or email to [e-mail] for detailed logs or attachments. Clear, reproducible reports help issues get resolved faster.

Submitting feedback

Feature ideas and general feedback are welcome via:

• Website chat (mention "feedback")

• Email to [e-mail] with subject "Feedback"

• Public posts on X tagging @HusherExchange

All feedback is reviewed and considered.

Before contacting support

• Check the FAQ and relevant documentation

• Have your TXID and deposit address ready

• Confirm you are using official channels only

• Use website chat for general support and clarification

• Use Telegram for active swap execution questions

Official links (always verify)

Channel	Link
Website	https://husher.io
Telegram execution bot	@HusherOfficialBot
X (Twitter)	https://x.com/HusherExchange
Email support	[e-mail]