Failed Swaps & Support

What to do if a swap fails, how refunds work, and how to reach support

Most swap issues trace back to a small set of causes. Acting quickly and providing the right information to support gives the best outcome.

Never resend funds unless explicitly instructed by support. Doing so may result in loss.

What happens if a swap fails or is delayed?

Common causes include wrong network selection, under-minimum deposits, network congestion, or provider-side issues. Husher does not hold funds. Refunds, when applicable, are handled by the execution provider.

See Failed Transactions and Refunds for the full process.

How do I get help?

Contact support via Telegram with the following information:

• Your input transaction ID (TXID)

• The deposit address you sent funds to

• The time of the swap

• Any error message you received

Never resend funds unless instructed. Doing so may result in loss.

Can I cancel a swap after sending funds?

No. Blockchain transactions are irreversible once broadcast. If execution has not yet occurred, contact support immediately, but cancellation is not guaranteed.