> For the complete documentation index, see [llms.txt](https://docs.husher.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.husher.io/documentation/help-and-support/general/failed-swaps-and-support.md).

# Failed Swaps & Support

What to do if a swap fails, how refunds work, and how to reach support

Most swap issues trace back to a small set of causes. Acting quickly and providing the right information to support gives the best outcome.

{% hint style="danger" %}
Never resend funds unless explicitly instructed by support. Doing so may result in loss.
{% endhint %}

<details>

<summary>What happens if a swap fails or is delayed?</summary>

Common causes include wrong network selection, under-minimum deposits, network congestion, or provider-side issues. Husher does not hold funds. Refunds, when applicable, are handled by the execution provider.

See [Failed Transactions and Refunds](/documentation/fees-and-execution/fees-and-execution/failed-transactions-and-refunds.md) for the full process.

</details>

<details>

<summary>How do I get help?</summary>

Contact support via Telegram with the following information:

* Your input transaction ID (TXID)
* The deposit address you sent funds to
* The time of the swap
* Any error message you received

Never resend funds unless instructed. Doing so may result in loss.

</details>

<details>

<summary>Can I cancel a swap after sending funds?</summary>

No. Blockchain transactions are irreversible once broadcast. If execution has not yet occurred, contact support immediately, but cancellation is not guaranteed.

</details>